Fresh Managed Services

Technology supported by professional-development expertise

Because effective governance requires more than a system.

Professional-development technology can provide structure, records, reporting and management visibility.

But implementing and maintaining effective governance also requires people, processes and ongoing attention.

Fresh Managed Services brings practical professional-development expertise alongside Fresh Unity technology, helping law firms introduce, administer and maintain their development arrangements.

Our approach is based on a straightforward principle:

The system should make governance easier. The service should help ensure that the process works in practice.

L&D teams play a central role in supporting professional development across law firms.

They coordinate training, support individuals and supervisors, maintain records, respond to management requirements and help the firm meet its professional obligations.

Adding a new governance process should not mean simply adding another administrative responsibility.

Fresh Managed Services is designed to support these teams by undertaking agreed implementation, administration and monitoring activities.

This allows internal teams to concentrate more attention on development priorities and matters requiring professional judgement.

We help firms establish the system and processes needed to support their agreed professional-development arrangements.

We support appropriate system configuration, organisational information, user roles and reporting arrangements.

We assist with introducing the system to relevant users and establishing practical support arrangements.

We undertake agreed ongoing administrative activities to help maintain the operation of the system and associated processes.

Where included in the service, Fresh supports the monitoring of agreed requirements and the identification of matters requiring attention.

We help maintain relevant governance information and support the firm's review of its arrangements.

Unity: Solicitor combines individual continuing competence functionality with organisational governance, exception reporting and a supported administration model.

Fresh Managed Services plays an important role in helping firms establish and maintain these arrangements.

Our team supports agreed implementation, configuration, administration, monitoring and reporting activities, working alongside the firm’s L&D and management personnel.

This is a central part of the Unity: Solicitor proposition.

Unity: Trainee also benefits from Fresh’s experience of early-career legal development and the practical requirements of implementation and support.

The services available for Unity: Trainee reflect its particular users, development processes and established service arrangements.

Fresh Managed Services supports the operation of professional-development arrangements. It does not transfer the firm’s regulatory or professional responsibilities to Fresh.

The firm retains responsibility for its policies, governance decisions and appropriate oversight.

Individuals and supervisors retain their respective professional responsibilities.

Fresh provides the agreed technology-related and administrative support to help these arrangements work effectively.

We believe professional-development governance should be proportionate, useful and manageable.

By combining technology with ongoing support, Fresh aims to help firms maintain reliable arrangements without unnecessary complexity.

Whether you are introducing a new solution or reviewing an established process, we would welcome the opportunity to discuss how Fresh can help.